DEFECTIVE? RECEIVED WRONG ITEM? PLEASE CONTACT US FIRST  WE WILL PROCESS RMA SERVICE FASTER THAN EBAY.

YOU HAVE WAIT UP TO TWO WEEKS TO GET REFUND THROUGH EBAY BUT WE PROCESS REFUND OR RETURN WITHIN 1 BUSINESSDAY.

TRUST US, WE ARE BETTER THAN EBAY.

BEST REGARDS  

TDR NETWORK

IF YOU ARE INTERESTED IN AN ARTICLE TRADE IN FOR USED NETWORK HARDWARE?

IF YOU ARE AN AUTHORITY, INSTITUTION OR SCHOOL AND WANT A PURCHASE OF ACCOUNT

IF YOU ARE SEARCHING FOR AN ITEM THAT IS NOT LISTED IN OUR STORE IF YOU NEED MORE QUANTITY IF YOU WANT LONGER WARRANTY  

IF YOU'RE IN SEARCH ANY NETWORKING ACCESSORIES  IF YOU HAVE QUESTIONS REGARDING THE TECHNICAL DETAILS

ALL ITEMS CARRY A 90-DAY WARRANTY FOR END USERS AND A 30-DAY WARRANTY FOR RESELLERS UNLESS OTHERWISE STATED IN PRODUCT INFORMATION.

OUR WARRANTY DOES NOT COVER MISUSE, PHYSICAL DAMAGE, WATER DAMAGE, LOSS, OR THEFT.

PLEASE CONTACT US BEFORE OPENING ANY CASE OR REQUEST ON EBAY OR PAYPAL.

All purchases may be returned within 14 days from the date of purchase for a full refund or exchange.

All defective items will be replaced within the Terms of the Warranty. All products must be in its original packaging and accompanied by an RMA number, please contact us via e-mail for RMA#. A 20% restocking fee will be charged on all returned and exchanged items if products are working as design.

Refunds will be given back in the same method that payment was made at the time of sale Customer service is our Top priority! We always strive for FIVE-STAR service in every category that you can rate us on.

If we have not delivered you FIVE-STAR service for any reason, we ask for the opportunity to address your concerns before you open any case or request on eBay/PayPal.

If you believe you have received the item(s) not described or different from the ads, please contact us anytime!

We will do what it takes to make it right. Again you have life time customer supports;

please let us know if you have any suggestion/comment about our service as well!

We prefer PayPal as the primary payment method. We also accept Visa, MasterCard, American Express (Amex), Discover. Please contact us before bidding if you would like to use an alternate payment method.

Please note that buyers from the state of New Jersey will incur a 7% sales tax PAYMENT IS EXPECTED WITHIN 7 DAYS! Please make payment within the 7 days.

We will fill in non-paying bidder claims after the 7 day payment period has ended.

When you purchase an auction, our inventory is allocated for your order. If you do not make payment we are holding that inventory for you and it is not available for sale to others.

INTERNATIONAL - We ship all items worldwide. Please contact us for shipping costs and instructions. International buyers acknowledge and understand that all duties and taxes are the sole responsibility of the buyer. Phone Number is required for international shipment.

DOMESTIC - Products are shipped Monday through Friday via UPS/FedEx/DHL/USPS. The estimated delivery time is 1-6 business days depending on location.

If "Free Shipping" is offered, it will be by Ground only and within USA Continental States Only (48 States). Alaska, Hawaii, Puerto Rico, and APO/FPO Addresses There will be a surcharge on shipments to Hawaii, Alaska, Puerto Rico and APO/FPO addresses.

After you made purchase, surcharge will be calculated by using the package weight and size.

EBAY GLOBAL SHIPPING CENTER NOTE

Since you made purchase using Global Shipping Center program you should know that E-bay collects all purchase orders in one same place which will be Erlanger, KY 41025 and ship from there to the final destination based on the reference numbers.  

You should receive notification from the E-bay side when they ship your item to your final destination. You should also check the status of the package by going your purchase history. There should be saying multiple packages so that mean there will be another tracking number for the final destination. For more information please check the link below

 https://pages.ebay.com/help/buy/shipping-globally.html